Grievance Policy

Hudson Taylor University hopes that student complaints can be resolved before serious problems develop. The following steps should be taken to resolve any issue that arises between a student and an instructor or administrator. 

1. Students should first contact the instructor or administrator via Populi or school email to schedule an appointment to discuss the grievance directly, either in person or over email. Most issues can be resolved through this kind of direct communication. 

2. If direct communication with the instructor or administrator does not resolve the grievance, or if an issue persists, the student may bring a written and signed summary of the complaint to the Director of Student Affairs, for non-academic concerns (sjang@hudsontayloruniversity.org), or the Director of Academic Affairs, for academic concerns (bkchoi@hudsontayloruniversity.org). The respective director will then seek to mediate the issue, discussing it first with the instructor or administrator and then with the student. The director will then discuss the final decision with the student and provide a written report summarizing the decision. 

3. If the grievance is still not resolved after discussing it with one of the directors, the student may then request that the matter be considered by a joint committee comprised of both directors, who will discuss the issue together. They will review the written complaint by the student and may consult both the student and the instructor or administrator again for additional clarification. The committee will then discuss the final decision with the student and provide a written report summarizing the decision. 

4. If the decision of the committee still does not resolve the matter to the student’s satisfaction, or if the student does not believe a discussion with either director is appropriate, the student may proceed to the formal grievance stage by presenting a written grievance to the President for adjudication. The President will review the written complaint and consult with all parties involved—the instructor or administrator, the two directors, and the student. After reviewing all relevant information, the President will then make a final decision and notify the student by writing within 10 business days. 

5. If the student is not satisfied with the President’s final decision, the student may then appeal to the state oversight body, GNPEC, or HTU’s accrediting agency (ABHE). The student may do so by contacting one of the addresses below: